Shipping & returns


  • We are proud to offer Free Shipping on all orders over $149 to the Contiguous U.S. only.
  • All other orders will qualify for Flat Rate Shipping of $12.99.
  • Typical delivery speed for Flat Rate or Free Shipping is 3-5 business days.
  • To guarantee earlier arrival, we offer UPS 3 Day Select and UPS 2 Day Shipping as well.
  • Please note that our primary carrier UPS will not deliver to P.O. Boxes.


  • This Return Policy is for our online store only. For in store returns please contact the store at (931)924-4100.
  • Merchandise may be returned or exchanged for another item within 30 days of receipt.
  • If exchanging, a $12.99 shipping fee will be applied.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any hangtags, attached.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • A restocking fee of $10 may apply to items returned or exchanged due to buyer's remorse.
  • Additionally, Mountain Outfitters may pass through the cost of shipping in the case of a buyer's refusal of delivery.
  • Items placed on Clearance (more than 15% Off original price) may only be returned for a store credit or exchange.
  • Returns or Exchanges should be addressed to:

Mountain Outfitters 

Attn: Returns/Exchanges

903 W. Main St. 

Monteagle, TN 37356

Free Shipping Above $149

To Contiguous U.S. Only. Unable To Ship To P.O. Boxes

No Hassle Returns

Within 30 Days (Exchange Fee May Apply) For Online Store Only

Customer Satisfaction

Over 10,000 customers



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